Returns and Exchanges

Return & Refund Policy

Returns are the provision by the sellers under different categories where the option of return & refund is provided to you by the respective sellers. The return policy may not be the same for all the products under a different product category.  The product which is under warranty period will be redirected to the service center, return & refund policies will not be eligible for such products. You can refer to the product page for the applicable return policy.


Valid reasons to return an item

If the Delivered Product is damaged/defective (physically damaged or broken)

If the Delivered Product is incorrect / incomplete (missing product or wrong product/ different from the product presented on website)

If the size of the fashion product doesn’t fit. (Wrong/different size)

Change of mind is not accepted for any Categories.

Note:  we encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.


Return cycle & Pickup period

The return request must be initiated within 3 days of the product return cycle and for damaged/defective products the return request must be initiated within 3 days of receiving the product. After the return request is accepted, the product is picked within 3 days after the return request is accepted for inside the valley. For outside valley the period may extend to 3 days. After the item has been picked-up PrimeDoko will quality check the product and based on the outcome will be processed for refund or notifying the customer on any issue encountered.

Note: For outside valley returns, customers need to drop the product at the pickup location.


Returns Pick-Up and Processing

For returns, the address can only be changed if the pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:


Correct Product:

Product name/IMEI/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.


Complete Product:

All in-the-box accessories (like remote control, Accessories/ its parts eg: lid or covers, sponge etc/starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos,(if any) should be present.


Unused Product:

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.


Undamaged Product

No any physical damage/ no any physical deformation of the product/ there should not be scratches/ the perishable goods should not be damaged/ no any tears or holes in any kind of fabric materials/ no any crack is breakage in any glassware and transparent plastic materials or PVA plastic/ no any wires disconnections/ the electronic product should be functioning.


Undamaged Packaging

Product's original packaging/ box should be undamaged/the cover should not be torn/ the labeling and price tags should remain as it was before.



Product should be returned with VAT/ PAN bill & same packaging Material with label provided by the vendor.


The field executive has the right to refuse to accept the returns if any of the above conditions are not met.


The refund will be processed once the product is picked and quality checked by PrimeDoko QC Team..



The refund will be processed after the product is picked and quality checked by the QC Team. The refund Will Deposited Bank Account or E-sewa Account provided by you 1 to 2 businesses Dy.


Shipping charge refund

Shipping charge will not be refunded